> The very first four-star filtered review this business has mentions the waitress and host by first name (she goes on to sign it). Many of the other reviews for this business are similar and come across as fake or by people who mean well, but go overboard on behalf of their friends.

Or they actually really like the business? It's not staffed by 30 different no names, and you never get the same server? The owner will actually be present and greet customers?

That's not gaming the system, that's providing great service in a fast food lifestyle.