It reminds me of a recent conversation I had with Anker customer service trying to use their 'lifetime warranty' on a £7 cable that had broken. After a bit of evasion from them I got a chat GPT style response on ways I could look for some stupid id number I'd already told them I didn't have. I replied to effect 'for fucks sake do you honour your damn guarantees or is it all bullshit' which actually got a human response and new cable.