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This type of election to use an app by a government agency sets the tone, and more importantly tends to redefine "best practices." Would you want to be the one private entity known to not be using best practices? Would your risk officers or lawyers be OK with that decision?


Since when does government set trends in private industry?

I’d like to know what private businesses are copying the kind of workflows and customer experience you get at the USPS or DMV.




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