Millennials and below absolutely do want to avoid interactions with strangers. Especially gen Z will go to great lengths to avoid making a phone call.

It sucks. This is why none of my local supermarkets have real checkouts anymore.

I don’t think generational stereotypes are at fault here. This is another lazy retread about how Millennials/GenZ killed -insert thing here- straight from businessinsider.com

Nobody wants to make a phone call anymore because most calls are scams; phone networks are terrible and apps have replaced them, like a lot of legacy tech.

Supermarkets make more profit if they pass on the checkout labor to the customer. That’s the whole story.

These generations are disillusioned from decades of decline in our society that have root causes predating any of them.

> Nobody wants to make a phone call anymore because most calls are scams; phone networks are terrible and apps have replaced them, like a lot of legacy tech.

This has nothing to do with the unwillingness of young people to use a phone to call a business.

> Supermarkets make more profit if they pass on the checkout labor to the customer. That’s the whole story.

It's half the story. The willingness of young people to accept it, and even prefer it, is the other half.